Resume

SUMMARY

An experienced technology professional, implementer, administrator and visionary. I have an outstanding track record in applying technology that helps achieve the business goals of medium and large for-profit and non-profit organizations.

I have successfully held executive management positions, strategic business planning positions and individual contributor roles in support and marketing.

My Employment History is below and you can see my LinkedIn profile here.

PROFESSIONAL EXPERIENCE

Instructor – Sanford Regional Technical Center

  • Develop curriculum and teach a two-year program for high school juniors and seniors focused on computer and network technology.
  • Prepare students for employment and college level studies by creating and delivering lectures and hands-on activities centered around the CompTIA A+, CompTIA Network+ and Cisco Certified Network Associate (CCNA) subject matter.

IT Systems Administration, Support and Training

  • Designed, built and maintained Microsoft-based networks built around Server 2016, Server 2008R2, Ubuntu Linux, Windows 10, Microsoft SQL, Microsoft Exchange (on premises and Office 365), VMWare and Office 365 for MAC and PC-based systems, portable devices and Web based application software.
  • Wrote custom database and applications using MS Access, Microsoft T-SQL, Microsoft SQL Report Writer, Php, Javascript and other web-based solutions.
  • Designed, built, installed and maintained Cisco Meraki wired and wireless networks for multiple local and remote event-based venues and offices.
  • Business continuity, data security and firewall implementation and maintenance
  • Administration of Cisco Unified Communications and Cisco Call Manager VOIP systems.
  • Developed and taught technology training programs for employees including visually impaired users and web site designers.
  • Designed and implemented content management-based internet and intranet systems using WordPress and Sharepoint to improve information flow to end-users and between departments.
  • Functioned as support desk and application trainer for 100+ users.
  • Bookkeeping and fund accounting for a 501(c)3 (non-profit) organization. This included establishing the legal aspects of the organization, developing an organizational budget, managing income and expenses to the budget, monthly reporting and overseeing compliance with tax laws.

Adult Education and Training

  • Current technical-college classroom teaching experience teaching WordPress, HTML, CSS, Web Design, Excel Visual Basic programming and Web Project Management.
  • Curriculum research, design and development.
  • An engaging, entertaining teacher and speaker who weaves technology and audience participation into presentations and formal classroom settings.
  • Outstanding research, writing, editing and interviewing skills. Public speaking/teaching engagements at a number of conferences. Published a number of technology articles. 
  • Experience in corporate copywriting including marketing materials, corporate brochures, product documentation, training manuals and online content.

Strategic IT Planning

  • Researched and implemented network based, worker based and cloud-based technology solutions to meet strategic organizational goals.
  • Created yearly IT budgets and goals as well as ongoing needs analysis to ensure effective use of IT dollars
  • Served in Director-level capacity building and implementing strategic business plans and goals
  • Outstanding project management skills.

Business Management

  • Research, wrote and presented numerous detailed business plans for new ventures in both retail and the high technology sectors.
  • P&L responsibility for varied business units charged with developing and selling high-technology products and business units charged with developing and deploying web-based applications.
  • Supervision and development of employees through human resource planning, performance reviews, salary reviews and coaching.
  • Bookkeeping and fund accounting for 501(c)3 organization. This included establishing the legal aspects of the organization, developing an organizational budget, managing income and expenses to the budget, monthly reporting and overseeing compliance with tax laws.

Retail (Bricks & Mortar, Internet, Web and E-commerce)

  • Owner of MarketThink, LLC – Software and strategic development organization specializing in the implementation of websites and e-commerce for nonprofit and small business.
  • Conceived and implemented web strategies and e-commerce sites and for companies ranging in size from 100 million dollars to smaller, for-profit and nonprofit organizations.
  • Directed all e-commerce operations for a 20-million dollar division of a large direct marketing company.
  • Supervised final installation and customization of POS system for retail operation. Implemented a number of system features and procedures that reduced labor costs and improved retail efficiencies.  Acted as day-to-day system and IT troubleshooter.
  • Performed assortment planning and display setting that resulted in increased sales and increased shopper satisfaction.
  • Researched and implemented business and retail measurements for online sites. Used the results of these projects as feedback to analyze and shape site and store revisions.
  • Drove business to the sites by developing and managing integrated search engine and e-mail programs. 


EMPLOYMENT HISTORY

Instructor – Sanford Regional Technical Center (2019 – present)

  • Develop curriculum and teach a two-year program for high school juniors and seniors focused on computer and network technology.
  • Prepare students for employment and college level studies by creating and delivering lectures and hands-on activities centered around the CompTIA A+, CompTIA Network+ and Cisco Certified Network Associate (CCNA) subject matter.

Manager of Information and Technology / Cliff House Maine (2018 – 2019)

Responsible for overall organizational IT strategy and implementation, support and training for a 216-room, luxury resort.

This position included day-to-day system maintenance of a wide variety of hardware, network and software applications as well as data security and network operations.

  • Administer an installation of 4 metal and 16 HyperV systems that hosted business critical applications for front desk, spa services, restaurant POS and reservations.
  • Office365, Microsoft Active Directory and GPO maintenance.
  • Wireless and wired network design, installation and switch maintenance. In plant, low voltage cable installation.
  • User help desk support including repair, software upgrade and system maintenance.
  • Vendor and supplier interface and management.
  • VOIP phone maintenance and support.

Manager of Information and Technology / Blackhawk Church (2011 – 2018)

You can find the full description of my position at Blackhawk Church here.

Oversee all technology, perform system administration, support and training for 60 staff / 100 volunteer, multi-site network that includes applications in the area of finance, scheduling, Office365, Exchange, Azure cloud computing, Saas web-applications and telecommunications.

  • Technology strategy, design, implementation and maintenance of DHCP, DNS, GPO and up-time monitoring.
  • Active Directory architecture and security.
  • Website maintenance, customization and programming.
  • VOIP phone system maintenance and support.
  • Data security including firewall programming, virus and email protection.
  • Cisco switch maintenance for wired and wireless networks.
  • Saas application maintenance and integration.
  • Custom application development and SQL (SSRS) reporting.
  • User help desk support including hardware repair and maintenance
  • Corporate training and knowledge base content

Technology Instructor / Madison Area Technical College (2009 – 2018)

Design and create course content and instruct adults in Web Design, HTML, CSS, WordPress, MS Office, Website Analytics, Visual Basic Programming for Microsoft Excel, Web Project Management and basic computing skills.

  • Participants in my classes are in career transition or looking to improve their professional positions.
  • Responsible for researching, preparing and delivering course content.
  • Career coaching and mentoring.
  • Over the nine years I have been teaching at Madison College, I have consistently received high evaluation scores from my students.

Principle Partner / MarketThink LLC (Jan 2006 – present)

I started this consulting company to fill a need of small, non-profit organizations and small businesses who did not have the financial or technical resources to have an on-line presence but have a great story to tell and a sincere will to improve the communities we live in.

  • Focused on the creation and improvement of on-line marketing programs and WordPress websites built for marketing and e-commerce.
  • Specialize in the use of content management, blogging, e-commerce solutions, effective copy writing and photography to develop and grow a strong base of customers, donors and participants.

Technical Support and IT Strategy / Wisconsin Council For the Blind and Visually Impaired (2008 – 2011)

  • Provided application support, web design and systems administration for this non-profit organization.
  • Trained visually impaired persons in the use of computer systems using screen readers.
  • Created and taught on-line seminars in the development of Websites suitable for the visually impaired.

Programs and Operations Manager / Care of Creation, Inc. (2008 – 2011)

Assisted in the start up of this environmentally focused non-profit organization. Wrote marketing and position papers, responsible for all web content and web operation. Created marketing materials and participated / spoke at conferences as the representative of the organization.

Also performed fund accounting and financial management and set up core business procedures for this 501(c)3 organization.

Merchandise and Inventory Manager / Miles True Value Hardware (2007 – 2008)

  • Overall responsibility for store management and in-house POS system operations.

On-line and New Media Manager / Small Planet, Inc. Advertising and Design (2006 – 2007 )

  • Overall management and business responsibility for the firm’s Interactive business. I was brought on board specifically to grow and enhance the value and experience of the agency in the area of new media.
  • Duties included technology assessment, project management, corporate strategic planning, web site design and strategic planning, and project management.
  • Managed a four person team that designed and launched seven sites for a wide variety of business, non-profit and retail customers.
  • Built a significant backlog of business for this profit center.

Director, Business Intelligence and Database Marketing
Director of Electronic Commerce / The Vermont Country Store, Manchester Center, VT (2000 – 2006)

Successfully planned and launched the E-commerce sales channel for a leading direct-marketing company.

  • Directed all e-commerce operations and took revenue from 0 to 20-million dollars for this large, 70-year old company.
  • Drove business to the sites by developing and managing integrated search engine (SEO) and e-mail programs.
  • Established business benchmarks and implemented measurement tools to gauge performance to business goals.
  • Worked with catalog merchandising group to establish optimal product placement, visual presentation and copy.
  • Implemented formal business intelligence practices and reporting to measure success of catalog and e-commerce channels.

Other Experience:

Technical and product marketing management as well as executive marketing management positions. These positions included developing successful launch, support and sales strategies for a wide variety of hardware (networks and security) and software (knowledge management) products.

EDUCATION

Bachelor of Science, Information and Computer Science

  • University of California, Irvine

Masters of Business Administration

  • Pepperdine University, School of Business and Management – Malibu, California

CLASSROOM INSTRUCTIONAL EXPERIENCE

  • Formal classroom teaching experience focused on software and computer technology including: Microsoft Word, Microsoft Excel (beginning and advanced as well as Visual Basic programming for Excel), Windows Operating System, Microsoft Publisher and use of Personal Computers.
  • Development and presentation of sales training and product training curriculum.
  • Development and teaching of Christian education classes.
  • Assisted in development and presentation of on-line classes on Accessible Web Programming (Section 508 Compliance)
  • One-on-one technology instruction to the Visually Impaired.
  • Numerous seminar presentations on technology, web site design, e-commerce business and web site evaluation.

TECHNOLOGY

  • Microsoft System Administration and Programming
    • Server 2016
    • Windows 10 (and previous since Windows 3.1)
    • Microsoft Active Directory
    • Office 365
    • Exchange server (on premises and Office 365)
    • SQL Server 2016, SQL Server Management Studio (SSMS), T-SQL programming, Microsoft SQL Report Server
    • Microsoft Sharepoint
  • Linux System Administration
    • LAMP based web hosting (stand-alone and Azure VM)
  • Web and Application Programming
    • WordPress, WordPress plugin and theme development
    • HTML, CSS, PhP, TSQL, Javascript, REST API programming
    • Google Analytics
    • Excel Visual Basic programming
  • Cisco / Meraki Wired and Wireless Network Design Installation and Maintenance
  • Meraki Firewall Programming
  • VOIP based communications administration using Cisco Unity Connection and Cisco Unified Communications Manager (CUCM)